Then take action to make the situation right. But if you want a chance at winning back their patronage, you’ll need to respond.Īcknowledge their disappointment or anger, offer a heartfelt apology. At the very least, you should “like” the review. If you handle the situation gracefully, your customer might even delete the original review. If your business did something to garner a negative review, follow the proper etiquette to win back the customer’s trust. Advice for responding to negative Facebook reviews In cases where you can’t fix the problem, you should at least respond to the customer complaint to tell your side of the story. If you’re able to make amends with the customer, they may delete their own review for you. Your only hope of getting them taken down is to fix the situation through diplomacy or stellar customer service. Unfortunately, you can’t remove reviews from Facebook that someone else wrote if they’re truthful.
Ask us How How to remove a bad review on facebook
Click “Give feedback on this recommendation.”Īlternatively, you can simply click on the word bubble with the exclamation point.īad reviews cost you money We can build a positive search landscape that represents your brand. Click the three horizontal dots in the upper right-hand corner of the review. Navigate to the Reviews tab of your business page. Here’s how: Steps to report fake Facebook reviews Outright calling the complaint fake could backfire and make other customers trust you less.Īfter responding, the next step is to report them. This will send a message to fraudulent commenters that you’re onto their game while still showing off your excellent customer service. Then mention that you’re unable to find a record of his or her transaction. Regardless of whether or not bad Facebook reviews are true, you should respond to all of them. 
Recommending a competitor in the complaint. Reviewer is connected with a competitor (or former employee). Here are several ways to identify frauds: Can you find records of the customers? Do your transaction logs match up with their descriptions? If not, you might be dealing with fake Facebook reviews.įraudulent negative reviews can stem from a number of sources: competing businesses, resentful former employees, spammers, people who mistakenly post their review on the wrong business page, etc. Check your records and verify that the transactions happened the way the customers claim. If you find suspicious reviews on your Facebook page, first make sure they’re legitimate. In addition, any review that is totally irrelevant to your business, such as those that neglect to mention you at all, should also qualify for unprompted removal.īut false reviews may go undetected. For example, spam content and hate speech violate Facebook’s community standards and will be deleted. Find out How How to report and remove fake Facebook reviewsįacebook should remove certain reviews and Recommendations automatically. Want proof? One CEO’s reputation cost his company more than 96 million dollars within a few hours.īad reviews cost one of our clients $32.7 million each month We helped them recover every penny. Take a guess at how much one bad review could cost your business?įYI – A bad corporate reputation costs corporations hundreds of millions of dollars. If your Facebook page contains unanswered bad reviews, potential customers could slip through your fingers. Therefore, as a business owner, it’s vital for you to handle Facebook reviews that don’t reflect your company. 1 in 3 people use the platform to look for Recommendations. 2 in 3 Facebook users visit local business pages at least once a week. 
84 percent of people trust them as much as they would trust a personal recommendation. 90 percent of consumers look at online reviews before they visit a business. Don’t believe me? Here are some Facebook review statistics to prove it: 
Can’t you just ignore bad Facebook reviews?Ĭustomers overwhelmingly turn to business reviews before they hand over their hard-earned cash. We’ll answer each of these questions in this step-by-step guide.
Do you want to turn off Recommendations and remove all reviews from your Facebook page?. Did you write an inflammatory review that you want to delete?. Do you want to remove bad reviews from your Facebook business page?. Are you trying to report and remove fake reviews from Facebook?. It can actually mean several different things, right? So we need to dig a little deeper… But think about that question for a moment. Potential clients frequently ask us how to remove reviews from Facebook.
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